Support and Maintenance
School2010 is not like other applications, which are usually
PC based and provides communication in one or two language. School2010
provides interface to Telephones, Internet, Email and Chat in English,
local and foreign languages and interface to a number of high technology
hardware devices/technologies, all working on in one computer, using
one database. Technical support required is correspondingly higher.
technical support is compromised,
it usually results in under-utilisation and could even lead to total-loss
of School2010, which should
essentially invests/pays for the School2010 as well as in the
maintenance and upgrade so that schools don't have to pay anything.
School2000/UK recover their investment from monthly parent subscription.
It follows that technical support and maintenance is important so School2010
works reliably, and parents continue to subscribe. Only Engineers and
Technical staff from the manufacturer of the product will have the resources
and technology to assure this.
'Remote access' British Engineers can access School2010 PC from
anywhere in the world over the Internet. No delays or hassles relayed
engineers can access the School2010 PC in the school, and fix any problems.
prefer to work with one designated person in the school
- We will
communicate over Messenger (Voice and Text), Telephones and Internet.
You will see how this work when we install the Trial.
- We prefer
to work with one designated person in the school, who is good in Microsift
office, Internet and Email. This person will provide local support to
others in the school and will provide first-line support. He/she must
also be familiar with procedures in the school and good in English.
School2010 will provide the 2nd line support.
would invest a lot of time, resources and management skills which
are needed to make School2010 work. School2000/UK need
to be primarily responsible for the project. The cost of Technical Support
and Maintenance is covered in parents subscription and we much make
sure there are no technical or other problems.